International Journal of Development in Social Sciences and Humanities

Service Level Management (SLM) frameworks are essential for ensuring that IT services align with business objectives and deliver expected outcomes. In 2013, Motta et al. introduced Business Oriented Service Level Management (BOSELM), a comprehensive methodology integrating business IT linkage modelling, technology architecture, and organizational governance to manage the business outcome–IT performance relationship. This paper conducts an in depth literature review from 2012 to 2021, analysing scholarly contributions across the three BOSELM dimensions and situating the model in context with other SLM and business IT alignment frameworks. We build and analyze tables summarizing key studies in each domain, followed by a comparative analysis of BOSELM versus ITIL SLM, cloud based SLA provisioning, enterprise architecture alignment models, and SIAM governance frameworks. The findings highlight BOSELM's balanced and integrated perspective. We identify critical gaps—particularly empirical validation, implementation case studies, and integration with emerging digital and cloud architectures—that invite future research within the specified timeframe.